Never Make Eye Contact: how I built a beauty brand on my commute

72 comments

This goes out to everyone who's ever caught the 07:08 Northern Line train going Southbound from Brent Cross. I'm sorry if you were ever unnerved by my behaviour. If it's any consolation, it was for the greater good...

HOW IT STARTED

I started myGloww by accident. I had just missed the flight for my honeymoon so I was at home feeling miserable. I decided to use some of our wedding vouchers to make myself feel better. 

THE UNSPOKEN RULE

I was living in London at the time. I used the tube to commute to my day-and-sometimes-night job (more on that later). Over time, I learnt that 'never make eye contact' is the unspoken rule most Londoners agree to abide by to safeguard against unnecessary social interaction.

Being in one of the world's most diverse cities, I found that a good way to pass time on my commute was to stare at people and guess their heritage. This had to be done within one-and-three-quarter seconds - any longer, and they'd sense they were being stared at, we'd make eye contact, and then be forced to feign sudden interest in nasal spray ads until either of us got off the train.

As an artist, I've always had an appetite for colour. I was fascinated by the beautiful interplay of colours in human skin tone. I spent the next couple of years* studying human skin pigmentation and discovered the three essential elements of each person's unique skin tone.

360 SHADES

My makeup experiments continued I studied my own complexion axes and created a foundation in my perfect shade. I. felt. great.

myGloww founder steph smiling in her bathroom wearing foundation

That's me beaming when my perfect foundation shade still matched my skin tone under harsh bathroom lighting. I wore a large shirt since it was the closest thing I had to a lab coat!

I knew I had to share it. I wanted to create make-up for others that harnessed the delicately unique balance of colour in complexion. I wanted to create a foundation range with real colours from real people with enough shades for everybody to find their match.

After a very unhealthy period of work-life imbalance, I finally completed a range of 360 shades. Yep. Three-hundred-and-sixty foundation shades.

pots of hundreds of foundation shades for multiple skin tones

To my dismay, it wasn't long before I realised that 360 shades simply wasn't enough for everybody to find their match. Despite having well over 10 times more shades than most foundation ranges, there were still gaps that meant that some people would be left out.

This was a problem because I know first-hand how utterly deflating it can be to walk past a beauty counter and not see a single product to suit your skin tone. for years, this fuelled a negative voice that insidiously ate at my self-worth. There was absolutely no way I was going to give that negative voice a platform in myGloww by having a shade range that didn't cater to everybody. 

THE PERFECT SOLUTION

Like most other problems, the answer to mine lay within the problem itself. I realised that, however you look at it, creating a range of complexion shades is an attempt to standardise individuality. The colourful interplay of a person's complexion is so infinitely detailed that an off-the-shelf solution could never do justice to it. The perfect shade i had made for myself those months ago was perfect because I made it specifically for me.

I knew in that moment that custom formulation was the only way to guarantee a uniquely uplifting make-up experience for everybody. So I got to work developing a technology that studies your skin and formulate custom make-up in colours perfect for your skin tone. Everything about myGloww is designed to elevate your wellbeing and make you feel incredible. Its purpose is to transform your beauty routine into a sublime self-affirming experience.  It's more than custom make-up. It is the beginning of a beautiful journey of self love.


*Btw, I didn't spend two years on the tube. I went home and stuff.

72 comments


  • Eric Jones

    Hey, this is Eric and I ran across mygloww.com a few minutes ago.

    Looks great… but now what?

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  • Eric Jones

    Hey, my name’s Eric and for just a second, imagine this…

    - Someone does a search and winds up at mygloww.com.

    - They hang out for a minute to check it out. “I’m interested… but… maybe…”

    - And then they hit the back button and check out the other search results instead.

    - Bottom line – you got an eyeball, but nothing else to show for it.

    - There they go.

    This isn’t really your fault – it happens a LOT – studies show 7 out of 10 visitors to any site disappear without leaving a trace.

    But you CAN fix that.

    Talk With Web Visitor is a software widget that’s works on your site, ready to capture any visitor’s Name, Email address and Phone Number. It lets you know right then and there – enabling you to call that lead while they’re literally looking over your site.

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    Time is money when it comes to connecting with leads – the difference between contacting someone within 5 minutes versus 30 minutes later can be huge – like 100 times better!

    Plus, now that you have their phone number, with our new SMS Text With Lead feature you can automatically start a text (SMS) conversation… so even if you don’t close a deal then, you can follow up with text messages for new offers, content links, even just “how you doing?” notes to build a relationship.

    Strong stuff.

    CLICK HERE http://jumboleadmagnet.com to discover what Talk With Web Visitor can do for your business.

    You could be converting up to 100X more leads today!

    Eric
    PS: Talk With Web Visitor offers a FREE 14 days trial – and it even includes International Long Distance Calling.
    You have customers waiting to talk with you right now… don’t keep them waiting.
    CLICK HERE http://jumboleadmagnet.com to try Talk With Web Visitor now.

    If you’d like to unsubscribe click here http://jumboleadmagnet.com/unsubscribe.aspx?d=mygloww.com


  • Mark Schaefer

    Many companies are known for their product development. That is their expertise.

    As senior account executive for business development at Nutritional Products International, I have worked with brands that have created and developed innovative products that consumers would want to buy.

    But these companies don’t have the staff or knowledge to successfully launch their products in the U.S. This is why many domestic and international health and wellness brands reach out to NPI.

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    When you work with NPI, you don’t need to hire a U.S. sales and support team or contract with a high-priced Madison Avenue marketing agency.

    NPI, along with its sister company, InHealth Media, collaboratively work to market your products to consumers and retailers throughout the U.S.

    For more information, please reply to this email or contact me at MarkS@nutricompany.com.

    Respectfully,

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    Mark Schaeffer
    Senior Account Executive for Business Development
    Nutritional Products International
    150 Palmetto Park Blvd., Suite 800
    Boca Raton, FL 33432
    Office: 561-544-071
    MarkS@nutricompany.com


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  • Mark Schaefer

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    At NPI, we work hard to make product launches as easy and smooth as possible. We are a one-stop, turnkey approach.

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    We import, distribute, and promote your products.

    NPI for more than a decade has helped large and small health and wellness brands bring their products to the U.S. NPI is your fast track to the retail market.

    For more information, please reply to this email or contact me at MarkS@nutricompany.com.

    Respectfully,

    Mark

    Mark Schaeffer
    Senior Account Executive for Business Development
    Nutritional Products International
    150 Palmetto Park Blvd., Suite 800
    Boca Raton, FL 33432
    Office: 561-544-071
    MarkS@nutricompany.com


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